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In line with the report, house mortgage satisfaction peaked at 80.2% within the six months to February 2021, coinciding with mortgage compensation deferrals. As repayments resumed and rates of interest elevated from early 2022, satisfaction ranges declined, reaching their lowest level in August 2024 at 70.9%. Since then, satisfaction has improved as client sentiment has shifted, with expectations for rate of interest reductions in 2025.
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